Frequently Asked Questions

Accommodations are assigned based on the size of the guest group. How accommodations are assigned within the individual groups is up to the school / group leader.

At this time, we are unable to send staff for in-person presentations. We can share a Muskoka Woods PowerPoint presentation that can be used by group leaders to present to parents/guardians.

Group leaders are responsible for the health of guests and the administration of any medicine. Likewise, if a guest requires medical attention, group leaders are responsible for transportation of the guest to a local clinic or hospital. Muskoka Woods can provide directions to the nearest location.

For this reason, all groups must ensure they have access to a vehicle while on site – other than the busses the guests arrived on.

If overnight security is something you are interested in pursuing for your group, Muskoka Woods can provide a contact list of third-party security companies some groups have chosen to use in the past. This is the responsibility of the guest group to arrange.

Teacher accommodations fluctuate based on what’s available at the time of booking and their proximity to student accommodations. We are not able to promise specific accommodation in advance. We can ensure that all accommodations have heating, air conditioning and air filtration. All teacher accommodations are free of charge.

The school/group your child came with determines if and when students are able to call home. If you are looking to speak with your child directly and you can’t reach the leader/teacher of the group your child came with, you can call the office on (705) 732-4373 and we can take a message and let the head teacher/group leader know that you are looking to get in contact with your child.

Yes! All cabins now have air conditioning for hotter months and are fully heated in winter. When it’s not too hot or cold we’ll have screened windows open for fresh air and ventilation. As well, each cabin will also have a HEPA filter installed to improve air quality. HEPA filters will purify the air from allergens, pathogens, pollen and dust. We have made a number of additional facility enhancements including: new mattresses for all bunks, a deep cleaning of all guest spaces, added outdoor dining space and wide access to handwashing stations.

All guests will be monitored daily in accordance with government and Public Health guidelines in place at the time.

Our Medical Advisory Committee (consisting of doctors and other health care professionals, health care centre director, epidemiologist) has guided the ongoing development of our COVID protocols and procedures. We have been in direct contact with government agencies and experts in the field to get the best input into our response including The Simcoe Muskoka District Health Unit, and the Ontario Government. 

Some of our leader/teacher accommodations do have fridges. However, if you or your child is in an accommodation without a fridge, we can store the medication in our kitchen fridge.

If storing medication in the kitchen, please ensure the medication is in a bag labelled with your first name, last name, and school name. When you arrive, please drop off your medication in the Main Office. When medication is needed, please either go to the kitchen doors (during meal times) or the Main Office (outside of meal times) so our staff can give you your bag.

We are able to provide gluten-free, dairy-free, vegetarian and vegan meal options as long as you inform us ahead of time. Our kitchen can be reached at specialdiets@muskokawoods.com if you would like to speak with them in advance about your needs.

Have you spoken with our Special Diets Coordinator? You can contact them at specialdiets@muskokawoods.com. They will help determine if our kitchen is able to provide meals for your specific needs.

All meals are provided by Muskoka Woods during your stay in addition to snacks. Guests may choose to bring their own snacks to supplement meals. Please ensure that any food brought on site is peanut and nut free.

Please do not bring snacks intended to be shared for an entire group and please do not bring any food or snacks that needs to be refrigerated.

No, sorry we cannot do that. Our kitchen is unable to provide meals to schools/groups outside of their contract agreements (i.e. early arrivals or late departures); we simply don’t have the extra food or time on hand.

We suggest that, if you believe your school will arrive earlier, you either stop on the way to grab lunch or have your group members pack lunch for the ride up. Similarly, we cannot provide meals for late stays beyond those agreed in the contract. We suggest that schools/groups stop at a restaurant/fast food location on their ride home.

No, due to health and safety standard requirements, we cannot allow you to bring meals from other establishments on our property to serve to your students.